BMI Software Frequently Asked Questions

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Q: How long will my shopping cart be saved?

A: Saved carts are not automatically deleted by the system no matter how old they are, but there is a setting that BMI can adjust that determines the number of days the PRICES are good in a saved cart.  It is typically set to 30 days.  Once a cart is more than 30 days old (or whatever the setting is) the prices will be recalculated. 


Q: Where is the setup to change a sales tax rate?

A: AdministrationàApplication SetupàFinancial ManagementàSales TaxàDetails

Sales Tax Setup


Q: Where do I go to find expired credit cards?  

A: Close any open sessions and re-open. Open the Customer card and drill into the contacts. From there can you go to Credit Cards.  One of the Contact Credit Cards is marked default, and will have an expired date. Update the date or replace the card.


 Q: My check(s) won’t reprint?

A: On the print options tab make sure the reprint check box is checked.

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 Q: I went to post something, and got an error message saying that I was “outside the posting date range” – what do I do?

A: In Financial Management go to Setup and on the General Tab verify your date range includes the dateyou are trying to post with, if not expand it to include that date. Someone in your accounting department may have to do this for you. There is also a setting that controls the date ranges for individual users under “Administration”, “Application Setup”, “Users” and “User Setup”.

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 Q: My Customer can’t access the website:

A:Open the customer card and go to the OPR WEB tab.  Verify that the Web Enabled box is checked.

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 Here is a checklist to make sure everything that your webuser needs is in place to use your site:

  •  Customer Fields Required
    • Web Enabled
    • DVPNTN Web Group=Default
  • Web Contact
    • Login ID
    • Password
    • "Active"
  • Role
  • Catalog
  • Ship-To
  • Departments (if applicable)

 Q: A user is getting an error that they don’t have permission to do a task? 

A: If the permissions error starts with “Security Error: No Permission” Go to OP SalesàSetupàField Level Security Setup to verify they have the rights to access that part of Navision; if not place a check mark in the area you want to give them permissions in.  Have them log out of Navision and back in again for the change to take effect.

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Q: How do I find the Item by the Internal Item No.?

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A: Go to Items and open the Item List View.  If the column is not showing then show Internal No. You can now search for the item no in the error message.

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 Q: How to find orders not manifested?

A: There are two reports you can run:

OP WarehouseàReportsàPicks Not Manifested or Packed Orders not Manifested

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 Q: How do I know if a pick ticket was not printed?

Navigate to OP Warehouse/Order Processing/Printed Pick Ticket

  1. From any pick ticket card Press F5 for a list of Printed Pick Tickets
  2. Search for the Pick Tickets with a blank last printed time.
  3. Click Print Selected to reprint

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 Q: How do I add images to display my items on the website?

Click on the image tab to add both primary images and thumbnails.

In the Content Ref. No. field, drill into the list to choose Primary or Secondary image.  Click on the ellipse in the File Name, and browse to your image.

Primary – This is the large image that appears on the product detail page. The ideal image will be 350 x 250 pixels.  NOTE: Image names can’t have spaces

Secondary – This is the smaller image (thumbnail)

A sample image screen appears below:

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